Effective Date: 17/06/2025
Website: https://tanturtle.org

We at [Tan Turtle] are committed to delivering your orders safely and on time. Please read our shipping policy carefully.

📦 Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).
  • You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking details once dispatched.

🚚 Shipping Time

  • Standard Delivery: 5–10 business days (depending on location)
  • Remote Areas: Delivery may take a few extra days

Note: Delivery times are estimated and may vary due to carrier delays, holidays, or unforeseen circumstances.

🌍 Shipping Locations

  • We currently ship across India.
  • For international shipping inquiries, please contact us before placing an order.

💸 Shipping Charges

  • Free Shipping on orders above ₹999.
  • Orders below ₹999 may incur a standard shipping charge of ₹49–₹99 based on the delivery location and product category.

📦 Tracking Your Order

  • You will receive a tracking number via email/SMS once your order is shipped.
  • You can track your order on the courier partner’s website using this tracking ID.

🚫 Undelivered Packages

  • If a package is returned due to an incorrect address or failed delivery attempts, we will attempt to contact you.
  • Re-shipping charges may apply in such cases.

❗ Delays or Issues

We are not responsible for delays caused by:

  • Natural disasters
  • Public holidays
  • Logistics partner delays

However, we will assist you in tracking and resolving any delivery issues.

📞 Contact Us

If you have any questions regarding shipping, feel free to reach out:

📧 Email: [email protected]
📞 Phone: +91-9829436207